CloudFlank is committed to protecting the personal information and privacy of users (hereinafter referred to as "you") when you use our services. We may collect and use some of your personal information while you use our services. Through this Privacy Policy (hereinafter referred to as "this Policy"), we will explain and describe how we collect, use, store, and share your information when you use the products and services we provide, as well as the methods we offer for accessing, updating, managing, and protecting this information.
Please read this Policy carefully. By confirming your acceptance of this Policy through online selection or by using the services, you are deemed to have fully read, understood, and agreed to be bound by this Policy, which then becomes legally effective between you and us.
I.Information We Collect
1.1 You acknowledge and agree that we will collect your information through the following methods:
1.1.1 Information you voluntarily submit during account registration, such as your phone number, real-name information, and the setting and confirmation of your login password.
1.1.2 In special circumstances, information uploaded or submitted on your behalf by our employees or partners, such as when you authorize our customer service personnel to fill out or upload relevant information for you.
1.1.3 Information we actively collect during your use of our services, including but not limited to:
(1) Operation records: We will receive and record your operation records, log records, and related information when you use the services.
(2) Contract information: If offline delivery is necessary, you should provide contact person details, contact information, address, invoicing information, orders, and other necessary information.
1.3 For real-name authentication, you need to submit your company name, unified social credit code, a scanned copy or photo of your business license, bank account information (including the bank name, account number, and account holder), and a screenshot of the corporate transfer. We will verify identity based on the information you provide.
1.4 Information in contracts and other materials signed when you contact our customer service or participate in events we organize.
1.5 As our business develops, the functions and services of our products may be adjusted or changed. If the purpose of processing changes, we will explain the changes to you again and obtain your consent.
II.How We Use Collected Information
2.1 Purposes
To provide you with high-quality, convenient, and secure services, we use the collected information for the following purposes. If we use your information beyond these purposes, we will explain it to you again and obtain your consent.
2.1.1 Provide services to you.
2.1.2 Fulfill the purposes outlined in the "Information We Collect" section of this agreement.
2.1.3 Push product updates, business messages, and commercial advertisements to you. For example, we may use SMS, phone calls, emails, or other means to send commercial advertisements and promote services to you.
2.1.4 Invite you to participate in surveys about our products and services.
2.1.5 Improve, optimize, and enhance online services.
2.1.6 Report to relevant authorities according to laws or regulatory requirements.
2.2 Sharing
To provide you with more complete and high-quality products/services, we may share your information with third-party partners. We will sign strict confidentiality agreements with these partners, requiring them to process your personal information according to our instructions, this privacy policy, and any other relevant confidentiality and security measures. Except as provided by laws and regulations or agreed upon with you, we will not share your information with any unrelated third parties without your consent. If you refuse to allow our partners to collect the necessary personal information to provide services, you may not be able to use the third-party services on our platform. Our partners typically include:
2.2.1 Service providers that offer functional support for our products/services, such as payment institutions (Alipay, WeChat, corporate bank transfers) and verification institutions for real-name authentication.
2.2.2 Partners for information promotion and advertising: You acknowledge that we have the right to share information we use about you, indirect user profiles formed collectively, de-identified or anonymized analysis/statistical information, and de-identified user device identifiers with partners for advertising or decision-making suggestions, improving ad reach effectiveness, and further understanding user needs.
2.3 Transfer
We will not transfer your personal information to any company, organization, or individual without your explicit consent. As our business continues to grow, we may undergo division, merger, acquisition, asset transfer, or similar transactions, in which your information may be transferred as part of the transaction. We will inform you of the name or identity of the receiving party and require them to continue abiding by this privacy policy. If the receiving party changes the purpose or method of personal information processing as stipulated in this privacy policy, we will require them to obtain your authorization and consent again.
2.4 Disclosure
We will not publicly disclose your personal information that you have not disclosed yourself or that has not been legally disclosed, except as permitted by laws and regulations or in the following circumstances:
2.4.1 With your prior consent, disclose to a third party.
2.4.2 If you are a qualified intellectual property complainant and have filed a complaint, disclose to the respondent upon their request to resolve possible rights disputes.
2.4.3 Disclose to third parties or administrative/judicial authorities according to legal regulations or requirements by administrative or judicial bodies.
2.4.4 If you violate relevant Chinese laws and regulations or service agreements or related rules, disclose to a third party.
2.4.5 Share your personal information with third parties to provide the products and services you require.
2.4.6 For instance, in a transaction you create on our platform, if any party of the transaction fulfills or partially fulfills the transaction obligations and requests information disclosure, we may decide to provide them with necessary information like the contact details of the counterparty to facilitate the completion of the transaction or the resolution of disputes.
2.4.7 Other disclosures deemed appropriate according to laws, regulations, or website policies.
2.5 Exceptions
According to relevant laws and regulations, we may share, transfer, or publicly disclose your information without your consent in the following situations:
2.5.1 To fulfill our obligations under the User Service Agreement or this agreement, exercise our rights.
2.5.2 As necessary to fulfill statutory duties or obligations, such as those directly related to national security, defense security, criminal investigation, prosecution, trial, and judgment execution.
2.5.3 As necessary to respond to public health emergencies or, in emergencies, to protect the life, health, and property safety of natural persons.
2.5.4 Personal information disclosed publicly by users themselves.
2.5.5 Collecting personal information from legally disclosed information, such as legal news reports, government information disclosures, etc.
III. How We Use Cookies and Related Technologies
3.1 When you use our products/services, we may use cookies and similar technologies to collect some of your personal information, such as your website visit habits, browsing information, login information, etc. The specific purposes for using cookies include:
3.1.1 Remembering your identity. For example, cookies help us recognize you as our registered user, eliminating the need to repeatedly enter your account information to use our services.
3.1.2 Analyzing your usage of our services to understand the specific purposes of your service usage and which pages or services are most popular, allowing us to provide you with more thoughtful personalized services.
3.1.3 You can refuse or manage cookies through browser settings. However, please note that if you disable cookies, you may not be able to use our related products/services normally or obtain the best service experience through our products/services, and the availability of certain features may be affected.
3.1.4 This agreement also applies to information recorded through cookies.
IV. Information Storage Location and Duration
4.1 We will take reasonable and feasible measures to avoid collecting irrelevant user information. We will only retain your user information for the period necessary to achieve the purposes stated in this policy, unless permitted by law. After the above retention period, we will delete or anonymize your personal information. However, in the following circumstances, we may need to retain your information or part of it for a longer period:
4.1.1 As required by relevant laws and regulations for long-term retention.
4.1.2 As required by court effective judgments, rulings, or other legal procedures for long-term retention.
4.1.3 As required by administrative, judicial, or other authorized authorities for long-term retention.
4.1.4 As necessary to enforce relevant service agreements or this privacy policy, handle complaints/disputes, or protect public interests and the personal and property safety or other legal rights of others.
V. Information Security
5.1 To prevent loss, misuse, unauthorized access, or disclosure of information, we will strive to use the following security technologies and measures to ensure the safety of your user information:
5.1.1 We adopt various reasonable physical, electronic, and managerial security measures to protect your user information from unauthorized access, public disclosure, use, modification, damage, or loss.
5.1.2 We establish strict management systems and processes to ensure information security. For example, we strictly limit the scope of information access, allowing only authorized personnel to access user information and requiring them to comply with confidentiality obligations.
5.2 To better protect your information, we suggest that you enhance your self-protection awareness and measures. Please keep your information secure to avoid leaks. We are only liable for information leaks directly caused by our fault.
VI. Changes to the Agreement
6.1 Due to policy changes, business adjustments, or changes in technology and services, we reserve the right to revise the terms of this agreement, and such revisions will form part of this agreement. We will notify you of the updates through the official website before the revised privacy policy takes effect. If you continue using our services after the notice, it indicates your agreement to accept the revised content. We will not reduce any of your rights under this agreement without your explicit consent. If the revisions could significantly reduce or substantially change your rights under this agreement, we will seek your explicit consent again.
VII. How to Contact Us
We have established a dedicated personal information protection department and appointed a specific person responsible for personal information protection, and we will strictly protect personal information in accordance with these rules. If you have any complaints or reports regarding network information security, or if you have any questions, opinions, or suggestions regarding this agreement or matters related to your personal information, please feel free to contact us. Email: [email protected].
Generally, we will process any questions, opinions, or suggestions within 15 business days of receipt.